Vaccines

We are happy to report that the vaccine rollout in Mexico has now been extended to all adults (18 yrs+) and all of our staff is fully vaccinated. We highly recommend guests be fully vaccinated before traveling and receive a booster shot if available to them. Please help us protect the vulnerable members of our community such as children who are not yet eligible to receive the vaccine in Mexico. Thank you for doing your part to help keep everyone safe.

Traveling Responsibly

We can all help each other stay healthy by following some basic guidelines. We request that guests who plan on traveling to Mar de Jade take the following precautions for at least two weeks prior to their trip.

• Avoid social gatherings and large congregations of people (rally, concert, etc). Ideally, stay home as much as possible.
• When leaving your home, maintain social distance from other people (at least 6 ft).
• Wear a protective mask in public, wash your hands often and use sanitizer when not near a sink.
• If prior to your trip you or anyone you have been in contact with show symptoms or test positive for COVID-19, please let us know. We have implemented flexible cancellation policies for this reason.
• While traveling wear a mask and use hand sanitizer often, especially in public transportation, airports and airplane. Carrying disinfectant wipes with you to sanitize your seat and surrounding areas on the plane is a good idea.

Transportation & Excursions

Our transportation & excursion partners have been thoroughly trained and certified according to the government’s new health guidelines. The new measures include:

• Mandatory use of face mask for driver and passengers. Sanitizing gel and courtesy temperature check upon entry.
• Thorough sanitization of entire vehicle, with special attention on high touch surfaces such as door handles and seats.
• Limitations on group size for excursions and activities.
• Recommend and prioritize outdoor, open air activities in nature where social distancing is possible.

Reception & Guest Services

• Please bring a face mask with you or purchase a locally handmade mask from our boutique.
• Hand sanitizer 70% alcohol base is available at front desk and throughout property
• Online remote check-in is recommended, information is emailed prior to arrival. Contactless payment is available.
• Guests are kindly asked to maintain social distance from other guests that are not traveling with them.

Staff Safety Protocol

All staff members have taken in-depth training on the new health & safety protocols. Some of the measures we have implemented include:
• Stay-at-home policy for any staff member presenting symptoms or living with someone who has presented symptoms or tested positive for COVID-19.
• Temperature check and hand sanitizer upon entrance to the premises.
• Protective gear (mask, face sheild, gloves, etc) must be worn at all times.
• Hands must be washed or disinfected with hand sanitizer every 2 hours, as well as before and after eating and using the bathroom. Hand sanitizers are placed in all back-of-house areas.
• Education on proper cough and sneeze etiquette (into elbow), avoiding touching face, maintaining 6ft distance from others as much as possible and no contact (no handshaking, hugging or kissing).
• Staggered meal times and distance between seats in staff dining area.
• Leadership is continuously monitoring team members’ wellbeing; providing ongoing training and up-to-date information for staff; and incorporating updated best practices into our protocols as per latest WHO recommendations.

Room Cleaning &
Sanitization Protocol

We have implemented a comprehensive sanitization protocol for our rooms. Our housekeepers and supervisors have been trained extensively to carry out the procedures and perform checklists. Take a sneak peak below at the process, for a complete and in-depth look, please download our complete protocol handbook.

• Housekeeping staff must wear full protective gear at all times (mask, face shield and gloves).
• All linens must be removed carefully, sealed in a bag and taken to the laundry area to be disinfected with high temperature wash. Mattress is disinfected and pillows are removed. New pillows and linens, previously sanitized and kept in a sealed bag, are placed at the end of the cleaning process. Change disposable gloves before handling new linens.
• Sweep and mop floors in room and terrace with chlorine solution.
• Thorough cleaning of entire bathroom (spray, scrub, rinse, disinfect and dry), paying special attention to high touch areas such as faucets, doorknobs, toilets, towel racks, countertops, etc.
• Clean all hard surfaces in the room with soap and water or multi-surface cleaning product, paying special attention to high touch areas such as doorknobs, light switches, electronic appliances, nightstands lamps and switches, drawers, desks and tables.
• Once the room is completely clean, a special team is called in to spray the entire room with an EPA approved disinfectant solution and let sit for the specified time. The room is left to ventilate with open windows and blinds and running ceiling fans.

Food and Beverages

Our kitchen has always followed the highest hygiene standards, however, we have implemented additional measures and provided extensive training for our kitchen, bar and serving staff. Some of the new measures include:

• Protective gear (mask, plastic face shield, gloves and hair net) must be worn at all times.
• Disinfection of all products before they enter the kitchen.
• All serving dishes, silverware, cooking utensils are sterilized in high temperature dishwasher. Silverware sets and napkins are individually wrapped in order to remain sterile for each guest.
• Redesigned assisted buffet service with complete sneeze guards/shields creating a barrier between guests and the food and assisted by a server with full protective gear. No guests will be handling shared service utensils or food. Some meals may be plated.
• Reduction in number of tables in the dining area to accommodate proper social distancing between tables.
• Request for guests to wash hands and/or use readily available 70% alcohol hand sanitizer upon entering the dining area.

Medical Care

We understand that an important factor when deciding on international travel at this time is access to quality medical care. World-class hospitals are available in the Puerto Vallarta area, the closest of which is only 1 hour away in Bucerías. Hospitals are sufficiently equipped with ventilators, state of the art medical equipment and run by highly trained doctors.

Mar de Jade is connected with doctors at many Puerto Vallarta hospitals and is in contact with the doctor in charge of directing the COVID-19 response for the Puerto Vallarta area hospitals.